Terms & Conditions

About our Terms and conditions

• Service Provider Data

  Name of the service provider: HCMC Supply Chain Kft. The registered office of the service provider (and also the place of complaint handling): 4163 Szerep, Hajnal utca 34. Contact information of the service provider, regularly used electronic mail address for contact with users: info@centrelia.com Service provider's company registration number/registration number: 09-09-037397 Service provider's tax number: 32930449-2-09 Name of the registering authority/licensing authority and license number (if any): Recorded in the registry of the Commercial Court of Debrecen. Service provider's telephone number: +36702922699 Language of the contract: English/Hungarian Name, address, e-mail address of the hosting service provider: Shopify Inc. 150 Elgin Street 8th Floor Ottawa, ON K2P 1L4 Canada http://help.shopify.com/
• Basic Provisions

  2.1. Hungarian law shall govern any issues not regulated in these GTC and the interpretation of these GTC, with particular regard to the provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, as well as Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The relevant sectoral legal provisions shall govern special products. The mandatory provisions of the relevant legal provisions shall govern the parties even without a separate clause. 2.2. These GTC are effective from August 18, 2020 and will remain in effect until revoked. The Service Provider will publish any amendments to these GTC on the website and notify registered/or previously purchased Users of the changes by e-mail. The amendments do not affect previously concluded contracts, i.e. the amendments do not have retroactive effect. 2.3. These GTC are effective from August 18, 2020 and will remain in effect until revoked. The Service Provider will publish any amendments to these GTC on the website and notify registered/or previously purchased Users of the changes by e-mail. The amendments do not affect previously concluded contracts, i.e. the amendments do not have retroactive effect. 2.4. The Service Provider assumes no liability in connection with the sale or purchase of products published on other websites not affiliated with the Service Provider and not operated by the Service Provider.
• Registration / Purchase

  3.1. In the event of false data provided during the use/order/subscription of the service or data that can be linked to another person, the party entitled to do so may challenge the resulting electronic contract in court. As a result of a successful challenge (successful litigation), the contract becomes invalid from the date of its conclusion, or if it conceals another contract, the rights and obligations of the parties shall be judged on the basis of the concealed contract. 3.2. The Service Provider shall not be liable for any delivery delay or other problems or errors attributable to data provided incorrectly and/or inaccurately by the User. However, the Service Provider informs the Users that, after consultation with the User and clear identification, the incorrectly entered data may be corrected in the order so that invoicing and delivery are not hindered. 3.3. The Service Provider is not liable for any damages resulting from the User forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider (if there is registration on the site).
• Range Of Products, Services Available For Purchase And Prices

  4.1. The displayed products can be ordered online (in some cases by phone) from the webshop. The prices displayed for the products are in HUF, gross prices (i.e. they include the VAT required by law, or, if the Service Provider invoices without VAT, the prices are the amounts to be paid), but do not include fees related to shipping and payment. Separate packaging costs - will not be charged, unless the User requests decorative or other special packaging. 4.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays a photo of the products (if possible). 4.3. If a promotional price is introduced, the Service Provider fully informs Users about the promotion and its exact duration. When determining the promotional prices, the Service Provider acts lawfully, in compliance with the rules of the Joint Decree 4/2009. (I. 30.) NFGM-SZMM on the detailed rules for indicating the selling price and unit price of products, as well as the fees for services. 4.4. In the event of an incorrect price being indicated, the Service Provider is not obliged to confirm the order at this price, but has the option to reject the offer and offer confirmation at the correct, real price, in knowledge of which the User has the right not to accept the modified offer, cancel the order or maintain the order at the correct price. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is concluded with the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no statement expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract, from which rights and obligations would arise. An incorrect price is a 0 HUF, 1 HUF, or a promotional price that does not correspond to the percentage of the indicated discount compared to the original price. For example, if the original price of a product is 10,000 HUF and a 50% discount is in effect, then the correct promotional price would be 5,000 HUF. An incorrect price is considered to be if 1,000 HUF or 2,000 HUF is displayed instead.
• Order Process

  5.1. After registration, the user logs into the webshop/or can start shopping without registering. 5.2. The user sets the product and quantity of products they want to purchase. 5.3. The user places the selected products in the cart. The user can view the contents of the cart at any time by clicking on the “cart” icon. 5.4. If they do not want to purchase any more products, they check the quantity of the product they want to purchase. They can delete the contents of the cart by clicking on the “delete - X” icon. To finalize the quantity, the user clicks on the “+,-” icon. 5.5. The user enters the delivery address and then the delivery/payment method, the types of which are as follows: 5.5.1. Payment methods: Personal collection: In cash at the Service Provider's business premises or at another location designated by the Service Provider: If the User chooses to pay upon receipt of the goods, the User pays the purchase price of the product in cash at the Service Provider's business premises or at another location designated by the Service Provider. Cash payment is only possible in Hungarian forints (HUF). By bank transfer: The User is obliged to transfer the value of the ordered products to the bank account provided in the confirmation e-mail within 3 days. After the amount has been credited to the Service Provider's bank account, the User is entitled to receive the product(s) in the manner specified by him/her. Online by bank card: The User has the option of paying the total value of the order online with a bank card through the secure payment system of the financial service provider used by the Service Provider. Payment by bank card with SimplePay: I acknowledge that the following personal data stored by the Service Provider in the user database of https://centrelia.com/ will be transferred to OTP Mobil Kft., as a data processor. The scope of data transmitted by the data controller is as follows: Billing name and address, e-mail, telephone number. The nature and purpose of the data processing activity performed by the data processor can be viewed in the SimplePay Data Processing Information, at the following link: https://simplepay.hu/vasarlo-aff 5.5.2. Shipping costs (gross amounts): Basic home delivery: 1090 HUF 5.6. If an error or deficiency occurs in the webshop with products or prices, we reserve the right to correct it. In such a case, we will immediately inform the customer about the new data after recognizing or modifying the error. The User can then confirm the order again or withdraw from the contract. 5.7. The total amount to be paid includes all costs based on the summary of the order and the confirmation letter. According to Section 6:127 of the Hungarian Civil Code, the User is obliged to inspect the package without delay, preferably at the time of delivery, in front of the courier, and in case of any damage to the products or packaging, he is obliged to request a report; in case of damage, the package is not obliged to receive it. If the User does not inspect the package, he commits a breach of contract and bears the consequences (difficulty in proving the condition of the product). The product(s) are delivered on working days between 8 a.m. and 5 p.m. 5.8. After entering the data, the User can send his order by clicking on the “order” button, but before that, he can check the data provided once again, send a comment about his order, or indicate other wishes related to the order to us by e-mail. 5.9. By placing an order, the User acknowledges that he/she is liable for payment. 5.10. Correction of data entry errors: Before closing the order process, the User can always go back to the previous phase, where he/she can correct the entered data. In detail: During the order, it is possible to view and modify the contents of the basket. If the basket does not contain the desired quantity, the User can enter the number of pieces of the desired quantity in the data entry field in the quantity column. If the User wishes to delete the products in the basket, he/she clicks on the “X” “delete” button. During the order, the User has the continuous opportunity to correct/delete the entered data. 5.11. The User receives a confirmation by e-mail after sending the order. If this confirmation does not arrive at the User within the expected deadline depending on the nature of the service, but no later than 48 hours from the date of sending the User’s order, the User is released from the offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or cannot receive messages due to the storage space belonging to his account being full. 5.12. The User acknowledges that the confirmation referred to in the previous point is only an automatic confirmation and does not create a contract. The contract is concluded when the Service Provider notifies the User of the details of the order and its expected fulfillment in another e-mail after the automatic confirmation mentioned in the previous point. 5.13. In all cases, the recipient must return packages sent by mistake to the wrong address to the Service Provider. The cost of this is borne by the Service Provider. 5.14. Special warranty and guarantee rules: In the case of personal receipt of goods returned from warranty/other procedures after telephone/e-mail notification, we store them free of charge for 7 days following the notification. For goods not received, we charge a storage fee of 500 HUF per day after the 7th day, which can be paid by cash/bank card/transfer upon receipt of the goods. Goods that have not been collected for 30 days, or where the storage fee exceeds the value of the stored goods, will not be stored any longer. We will not send a separate notification about the termination of storage. Batteries are covered by a 1-year warranty due to their natural wear and tear, unless other information is provided regarding the battery on the product sheet. This may also apply in cases where the device has a built-in battery, e.g. uninterruptible power supplies. 5.15. The use of the basic functions of the cameras we distribute is free of charge, however, certain additional functions and services (e.g. cloud-based storage, premium service packages) are only available upon payment of a separate fee specified by the manufacturer. HCMC Supply Chain Kft does not charge a fee for these services, the determination and collection of their fees are the sole responsibility of the manufacturer.
• Processing And Fulfillment Of Orders

  6.1. Orders are processed in the order of receipt on working days and during working hours. It is also possible to place an order outside the times indicated for order processing; if it is placed after working hours, it will be processed on the following working day. In all cases, the Service Provider’s customer service will confirm electronically when it can fulfill your order. 6.2. General fulfillment deadline, within 1-5 working days from the conclusion of the contract. 6.3. Based on the purchase contract, the Service Provider is obliged to transfer the ownership of the item, the User is obliged to pay the purchase price and take delivery of the item. 6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the item. The risk of damage shall pass to the buyer upon handover to the carrier, if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller. 6.5. In the event of delay by the Service Provider, the User shall be entitled to set an additional deadline. If the seller fails to perform within the additional deadline, the buyer shall be entitled to withdraw from the contract. 6.6. The User shall be entitled to withdraw from the contract without setting an additional deadline if a) the Service Provider has refused to perform the contract; or b) the contract should have been performed at the specified performance time - and not at any other time - according to the agreement of the parties or due to the recognizable purpose of the service. If the Service Provider is in delay, the User may demand performance, or if his interest in the performance of the contract has ceased as a result of the delay, he may withdraw from the contract. The User does not need to prove the termination of the interest in the performance for withdrawal if a) the contract should have been performed at the specified performance time according to the agreement of the parties or due to the recognizable purpose of the service - and not at any other time; or b) the entitled party has set an appropriate additional deadline for subsequent performance and the additional deadline has passed without result. 6.7. If the Service Provider does not perform its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and to refund the amount paid by the User immediately, and the Service Provider is obliged to ensure that the User enforces his other rights provided for by law in the event of defective performance. 6.8. The Service Provider draws the attention of the Users that if the User does not take over the ordered product(s) performed in accordance with the contract (regardless of the payment method), he commits a breach of contract, precisely according to Section 6:156 of the Civil Code. § (1) is in default. This means that, based on the rules of non-order business, the Service Provider – if the Consumer does not indicate his intention to withdraw (and does not make a declaration whether he wishes to receive the ordered product(s) – will also enforce the usual storage costs and the shipping costs (if any, the cash on delivery fee) (round trip) related to the product(s) against the Users. The Service Provider draws the Users' attention to the fact that in order to enforce our legal claims arising in this way, it will use the help of its lawyers, so the payment of other (legal) costs arising from the breach of contract (including the fees for the payment order procedure) will also be borne by the User.
• Right Of Resignation

  7.1. In accordance with Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014. (II.26.) on the detailed rules for contracts between consumers and businesses, the Consumer has the right to withdraw without giving any reason. The Consumer may exercise his right of withdrawal or termination a) in the case of a contract for the sale of a product aa) of the product, ab) in the case of the sale of several products, if the individual products are provided at different times, of the last product provided, ac) in the case of a product consisting of several items or pieces, of the last item or piece provided, ad) if the product must be provided regularly within a specified period, of the first service, within fourteen days from the date of receipt by the Consumer or a third party other than the carrier indicated by the Consumer. If the Service Provider provides a service, the consumer may exercise his right of withdrawal or termination within fourteen days from the date of conclusion of the contract in the case of a contract for the provision of a service. If the Service Provider fails to comply with this information, the 14-day withdrawal period is extended by twelve months. If the Service Provider provides the information after the expiry of 14 days from the date of receipt of the product or conclusion of the contract, but within 12 months, the withdrawal period is 14 days from the date of communication of this information. 7.2. The Consumer may exercise his right of withdrawal by making a clear statement to this effect or by means of the declaration model specified in Annex 2 to Government Decree 45/2014. (II.26.). 7.3. The period for exercising the right of withdrawal expires after 14 days from the day on which the Consumer, or a third party other than the carrier indicated by the Consumer, takes possession of the product. 7.4. The Consumer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product. 7.5. The Consumer must bear the direct cost of returning the product, the Service Provider has not undertaken to bear this cost. 7.6. In the event of exercising the right of withdrawal, the Consumer shall not be charged any other costs than the cost of returning the product. 7.7. The Consumer shall not be entitled to the right of withdrawal in the case of non-prefabricated goods that were produced on the basis of the Consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the Consumer. 7.8. The Consumer may also not exercise his right of withdrawal (full list of exceptions according to the regulation, Section 29 (1)): a) in the case of a contract for the provision of services, after the full performance of the service, but if the contract creates a payment obligation for the consumer, only if the performance has begun with the express prior consent of the consumer and the consumer's acknowledgement that he will lose his right of withdrawal as soon as the business has fully performed the contract; b) in the case of a good or service the price or fee of which cannot be influenced by the business on the financial market, is subject to possible fluctuations during the period specified in Section 20 (2); c) in the case of non-prefabricated goods that have been produced on the instructions of the consumer or at his express request, or in the case of goods that have been clearly tailored to the consumer; d) in the case of perishable goods or goods that retain their quality for a short time; e) in the case of goods in sealed packaging which, for health or hygiene reasons, cannot be returned after being opened after delivery; f) in the case of goods which, by their nature, are inseparably mixed with other goods after delivery; g) in the case of alcoholic beverages, the actual value of which depends on market fluctuations in a way that cannot be influenced by the undertaking, and the price of which was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day following its conclusion; h) in the case of a business contract in which the undertaking visits the consumer at the express request of the consumer for the purpose of carrying out urgent repair or maintenance work; i) in the case of the sale and purchase of sealed audio and video recordings and copies of computer software, if the consumer has opened the packaging after delivery; j) in the case of newspapers, magazines and periodicals, with the exception of subscription contracts; k) in the case of contracts concluded by public auction; l) in the case of contracts for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract is stipulated; m) in respect of digital content provided on a non-tangible medium, if the undertaking has commenced the performance with the express prior consent of the consumer, and the consumer has simultaneously declared his acknowledgement of the fact that he will lose his right of withdrawal/termination after the commencement of the performance, and the undertaking has sent a confirmation to the consumer in accordance with Section 12(2) or Section 18. 7.9. The Service Provider shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, without delay, but at the latest within fourteen days of the date on which the undertaking became aware of the withdrawal. At the same time, the Service Provider shall be entitled to a right of retention. 7.10. During the refund, the Service Provider uses the same payment method as the payment method used in the original transaction, unless the Consumer expressly consents to the use of another payment method; the Consumer shall not be charged any additional costs as a result of the use of this refund method. 7.11. The Consumer is obliged to return the goods or deliver them to the Service Provider without undue delay, but in any case no later than 14 days from the date on which the notification of withdrawal from the contract was sent to the Service Provider. If the business also sells the goods in its business premises and the consumer exercises his right of withdrawal in person at the business premises of the business, he is entitled to return the goods to the business at the same time. 7.12. In the event of withdrawal in writing, it is sufficient for the Consumer to send the withdrawal declaration within 14 days. 7.13. The Consumer shall meet the deadline if he/she returns or hands over the product(s) before the expiry of the 14-day period. The return shall be deemed to have been made within the deadline if the Consumer sends the product(s) before the expiry of the deadline. 7.14. The Consumer shall bear only the direct costs of returning the product. 7.15. The Service Provider shall not be obliged to reimburse the Consumer for additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. 7.16. The Service Provider may withhold the refund until the goods have been received back or the Consumer has provided evidence that they have been returned: whichever is the earlier. 7.17. If the Consumer wishes to exercise his/her right of withdrawal, he/she may notify the Service Provider in writing (using the attached declaration), by telephone or in person. In the event of notification in writing, the date of posting/delivery/e-mail will be taken into account, and in the event of notification by telephone, the date of notification by telephone will be taken into account. 7.18. The Consumer is only liable for any depreciation resulting from use exceeding the use necessary to establish the nature, characteristics and operation of the product. 7.19. Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses (hereinafter: R) can be found here. 7.20. Directive 2011/83/EU of the European Parliament and of the Council can be found here. 7.21. The Consumer may also contact the Service Provider with other complaints at the contact details provided in these Regulations. 7.22. The right of withdrawal applies only to Users who are considered Consumers under the Civil Code. 7.23. The right of withdrawal does not apply to the enterprise, i.e. a person who acts within the scope of his profession, independent occupation or business activity. 7.24. (Applicable only if the Service Provider also provides services in addition to sales.) If the Consumer terminates the distance contract after the commencement of performance, he is obliged to pay the enterprise a fee proportional to the service provided up to the date of notification of the termination to the enterprise. The amount to be paid by the Consumer proportionally shall be determined based on the total amount of the consideration agreed in the contract plus tax. If the Consumer proves that the total amount thus determined is excessive, the proportionate amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. In determining the market value, the consideration for the same services by undertakings performing the same activity at the date of conclusion of the contract shall be taken into account. In the event of exercising the right of withdrawal/termination, the consumer shall not bear the following costs: a) the full or partial costs of performing the contract for the provision of services, if aa) the undertaking has not fulfilled the information obligation provided for in points i) or k) of Section 11(1) of the R, or ab) the consumer has not requested the commencement of the performance of the service in accordance with Sections 13 and 19 of the R before the expiry of the deadline specified in Section 20(2); b) the full or partial costs of the provision of digital content provided on a non-tangible medium, if ba) the consumer has not given his express prior consent for the performance to begin before the expiry of the deadline specified in paragraph (2) of Section R 20, bb) the consumer has not stated his acknowledgement at the same time as giving his consent pursuant to point ba) that he will lose his right pursuant to Section R 20, or bc) the business has failed to provide the confirmation required by paragraph (2) of Section R 12 or Section R 18. 7.25. Procedure for exercising the right of withdrawal: 7.25.1. If the Consumer wishes to exercise the right of withdrawal, he is obliged to indicate his intention to withdraw at the Service Provider's contact details. 7.25.2. The consumer exercises his right of withdrawal within the deadline if he sends his declaration of withdrawal before the expiry of the 14th day from the receipt of the product. In the case of a written withdrawal, it is sufficient to send only the declaration of withdrawal within 14 days. 7.25.3. In the event of withdrawal, the consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than 14 days from the date of notification of his declaration of withdrawal, or to hand it over to the service provider. The deadline is deemed to have been met if the product is sent before the expiry of the 14-day deadline (i.e. it does not have to arrive within 14 days). The customer bears the direct costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal. If the enterprise also sells the goods in its business premises and the consumer exercises his right of withdrawal in person at the enterprise's business premises, he is entitled to return the goods to the enterprise at the same time. 7.25.4. However, the Service Provider is not obliged to reimburse the Consumer for additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product. 7.25.5. When buying and selling multiple products, if the individual products are delivered at different times, the buyer may exercise the right of withdrawal within 14 days of receipt of the last delivered product, or in the case of a product consisting of multiple items or pieces, the last delivered item or piece.
• Warranty, Guarantee

  Defective performance The Service Provider shall perform defectively if the service does not meet the quality requirements established in the contract or in law at the time of performance. The Service Provider shall not perform defectively if the entitled party was aware of the defect at the time of conclusion of the contract or should have been aware of the defect at the time of conclusion of the contract. Any clause in a contract between a consumer and a business that deviates from the provisions of this chapter on the warranty and guarantee to the detriment of the Consumer is null and void. Multiple warranty rights shall only be granted to Users who are consumers under the Civil Code. User who is an enterprise: a person who acts within the scope of his profession, independent occupation or business activity. Warranty 8.1. In which cases can a User exercise his warranty right? In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the provisions of the Civil Code. 8.2. What rights does the User have based on his warranty claim? The User may – at his choice – exercise the following warranty claims: he may request repair or replacement, unless the fulfillment of the claim chosen by the User from these is impossible or would entail disproportionate additional costs for the enterprise compared to the fulfillment of his other claim. If the repair or replacement was not requested or could not be requested, he may request a proportional reduction of the consideration or – as a last resort – he may also withdraw from the contract. He may also switch from his chosen warranty right to another, but the User shall bear the cost of the switch, unless it was justified or the enterprise gave reason for it. The Consumer is also entitled - in accordance with the severity of the breach of contract - to request a proportional reduction of the consideration or to terminate the purchase contract if a) the enterprise has not carried out the repair or replacement, or has carried it out but has not partially or fully dismantled and put back into service, or has refused to bring the goods into conformity with the contract; b) a repeated failure to perform has occurred, despite the fact that the enterprise has attempted to bring the goods into conformity with the contract; c) the failure to perform is of such gravity that it justifies an immediate price reduction or immediate termination of the purchase contract; or d) the enterprise has not undertaken to bring the goods into conformity with the contract, or it is obvious from the circumstances that the enterprise will not bring the goods into conformity with the contract within a reasonable time or without causing significant harm to the interests of the Consumer. If the Consumer wishes to terminate the purchase contract on the grounds of defective performance, the burden of proof lies with the business to prove that the defect is insignificant. The Consumer is entitled to withhold the remaining part of the purchase price, in part or in full, depending on the severity of the breach of contract, until the business has fulfilled its obligations regarding the conformity of the performance with the contract and the defective performance. The reasonable period of time for the repair or replacement of the goods shall be calculated from the time when the Consumer notified the business of the defect. The Consumer must make the goods available to the business for the purpose of repair or replacement. In the case of a contract between a consumer and a business, the business must ensure the return of the replaced goods at its own expense. If the repair or replacement requires the removal of goods that, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replaced or repaired goods or the bearing of the costs of removal or installation. The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the goods that the Consumer would have received in the event of performance in accordance with the contract and the value of the goods actually received by the Consumer. The Consumer's right to terminate the purchase contract under the warranty of conformity may be exercised by means of a legal declaration addressed to the business expressing the decision to terminate. If the defective performance affects only a specific part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are met, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the Consumer cannot reasonably be expected to retain only the goods that comply with the contract. If the Consumer terminates the sales contract in whole or in respect of part of the goods supplied under the sales contract, a) the Consumer must return the goods concerned to the business at the business’s expense; and b) the business must reimburse the Consumer for the purchase price paid for the goods concerned without delay upon receipt of the goods or proof of return of the goods. 8.3. Within what period can the User assert his/her warranty claim? The User (if he/she is a consumer) is obliged to report the defect immediately after its discovery, but no later than within two months of the discovery of the defect. However, we would like to draw your attention to the fact that he/she may no longer assert his/her warranty rights beyond the two-year (1-year in the case of a business or used products) limitation period from the performance of the contract. (In the case of products with an expiration date, the warranty can be asserted until the end of the expiration date). If, in the case of goods containing digital elements, the purchase contract provides for the continuous provision of digital content or a digital service over a specified period, the business is liable for the defect of the goods related to the digital content or digital service, if the defect a) in the case of continuous provision for a period not exceeding two years, within two years from the performance of the goods; or b) in the case of continuous service exceeding two years, it occurs or becomes identifiable during the entire period of continuous service. 8.4. Against whom can the User assert his/her warranty claim? The User can assert his/her warranty claim against the Service Provider. 8.5. What other conditions are there for asserting his/her warranty rights (if the User qualifies as a consumer)? Within 1 year from the date of performance, there is no other condition for asserting his/her warranty claim other than the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after 1 year from the date of performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance. Product warranty 8.6. In which cases can the Consumer exercise his/her product warranty right and what rights does the Consumer have based on his/her product warranty claim? In the event of a defect in a movable item, the Consumer may - at his/her choice - exercise his/her right to a warranty for accessories or assert a product warranty claim in accordance with the provisions of the Civil Code. As a product warranty claim, the Consumer may request the repair or replacement of the defective product. 8.7. Against whom can he/she assert his/her product warranty claim? He/she may assert his/her product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as: manufacturer). 8.8. In what cases is the product considered defective? The product is defective if it does not meet the quality requirements in force at the time of its release or if it does not have the properties specified in the description provided by the manufacturer. 8.9. Within what time limit can the Consumer assert his/her product warranty claim? The Consumer may assert his/her product warranty claim within two years from the date of release of the product by the manufacturer. After this period, you will lose this right. 8.10. What is the rule of proof when asserting a product warranty claim? When asserting a product warranty claim, you must prove that the product defect existed at the time the manufacturer placed the product on the market. 8.11. In which cases is the manufacturer exempted from its product warranty obligation? The manufacturer is exempted from its product warranty obligation if it can prove that - it did not manufacture or place the product on the market as part of its business activities, or - the defect was not recognizable at the time of placing the product on the market according to the state of science and technology, or - the product defect results from the application of a law or a mandatory official regulation. The manufacturer only needs to prove one reason for exemption. Please note that the Consumer may assert a warranty claim against the business and a product warranty claim against the manufacturer simultaneously, due to the same defect. If the product warranty claim is successfully asserted, the Consumer may assert a warranty claim against the replaced product or the part of the product affected by the repair only against the manufacturer. Warranty (for new durable consumer goods) 8.12. In what cases can a Consumer exercise his/her warranty rights? In the event of defective performance, the Service Provider is obliged to provide a warranty based on Government Decree 151/2003. (IX. 22.) on the mandatory warranty for certain durable consumer goods, if the user qualifies as a Consumer. 8.13. What rights and within what time limit does a Consumer have under the warranty? The warranty period is: a) two years for a sales price of HUF 10,000 but not exceeding HUF 250,000, b) three years for a sales price of HUF 250,000 or more. Failure to meet these deadlines results in loss of rights. The warranty period begins on the day the consumer product is handed over to the Consumer, or if the installation is carried out by the Service Provider or its agent, on the day of installation. If the Consumer puts the consumer product into operation more than six months after delivery, the warranty period begins on the day the consumer product is delivered. The Consumer may, at his/her choice, report his/her claim for repair directly to the Service Provider’s registered office, any of its branches, or the repair service indicated by the company on the warranty card. Based on his warranty claim, the entitled party may, at his choice request repair or replacement, unless the fulfillment of the chosen warranty right is impossible or if this would result in disproportionate additional costs for the obligated party - compared to the fulfillment of another warranty claim, taking into account the value of the service in a faultless condition, the severity of the breach of contract and the harm caused to the entitled party by the fulfillment of the warranty right; or he may request a proportionate reduction of the consideration or withdraw from the contract if the obligated party has not undertaken to repair or replace, is unable to fulfill this obligation (...), or if the entitled party's interest in repair or replacement has ceased. There is no right to withdraw due to a minor defect. Strive for 15 days According to Section 5 of Decree 19/2014. (IV. 29.) of the Ministry of Justice on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business, the Service Provider must strive to complete the repair or replacement within a maximum of 15 days. If the duration of the repair or replacement exceeds 15 days, the Service Provider must inform the Consumer of the expected duration of the repair or replacement. The information shall be provided, with the Consumer’s prior consent, electronically or in another manner suitable for confirming receipt by the Consumer. If it turns out that the product cannot be repaired If, during the first repair of the consumer product during the warranty period, the Service Provider determines that the consumer product cannot be repaired, unless otherwise instructed by the Consumer, the Service Provider is obliged to replace the consumer product within 8 days. If it is not possible to replace the consumer product, the Service Provider is obliged to refund the purchase price to the Consumer within 8 days. If the product breaks down for the fourth time If, after the consumer product has been repaired three times during the warranty period, the consumer product breaks down again, the business is obliged to replace the consumer product within eight days, unless otherwise instructed by the Consumer. If it is not possible to replace the consumer product, the business is obliged to refund the purchase price indicated on the warranty card, or, failing that, on the document proving payment of the consumer product presented by the consumer - the invoice or receipt issued under the Value Added Tax Act - to the consumer within 8 days. If repair is not possible within 30 days If the consumer product is not repaired within 30 days of the notification of the repair request to the business, - unless otherwise instructed by the consumer - the business is obliged to replace the consumer product within 8 days following the unsuccessful expiry of the thirty-day deadline. If the consumer product cannot be replaced, the business is obliged to refund the purchase price indicated on the warranty card, or in the absence thereof, on the document proving the payment of the consumer product presented by the consumer - the invoice or receipt issued under the Value Added Tax Act - to the consumer within 8 days after the 30-day repair deadline has expired without success. The provisions of the above three clauses do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motor homes, caravans, caravans with trailers, trailers, and motorized watercraft. 8.14. When is the company exempted from its warranty obligation? The Service Provider is exempted from its warranty obligation only if it proves that the cause of the defect arose after the performance. Please note that the Consumer may assert a warranty claim for the same defect, as well as a warranty claim for the same defect, simultaneously and in parallel. However, if the Consumer has once successfully asserted a claim arising from defective performance due to a given defect (for example, the company replaced the product), he may no longer claim this on another legal basis in respect of the same defect. 8.15. The Service Provider is not liable for damage resulting from natural wear and tear/obsolescence beyond the warranty period (professionally expected lifespan). 8.16. The Service Provider is also not liable for any damages that have arisen from incorrect or careless handling, excessive use, or other effects other than those specified after the transfer of the risk of damage, or from other improper use of the products. 8.17. If the Consumer asserts a replacement request due to a defect in the consumer product within three working days of purchase (installation), the Service Provider is obliged to replace the consumer product, provided that the defect prevents its intended use. 8.18. What additional requirements can be imposed as a condition for exercising warranty rights? In order to ensure the proper installation or maintenance of a consumer good, special requirements (such as periodic inspection) may be imposed on the consumer, provided that proper installation or maintenance cannot be ensured in any other way and that meeting the requirement does not constitute a disproportionate burden for the consumer. 8.19. The list of consumer goods subject to mandatory warranty can be found here: Decree of the Minister of Justice 10/2024 (VI. 28.) on the definition of the scope of durable consumer goods subject to mandatory warranty
• Procedure In The Event Of A Warranty Claim

  (IN THE CASE OF USERS QUALIFIED AS CONSUMERS) 9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of Decree 19/2014 (IV. 29.) of the Ministry of the Interior on the procedural rules for handling warranty and guarantee claims for things sold within the framework of a contract between a consumer and a business to the detriment of the consumer. 9.2. The Consumer is obliged to prove the conclusion of the contract (with an invoice or even just a receipt). 9.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (Section 6:166 of the Civil Code). 9.4. The Service Provider is obliged to record the warranty or guarantee claim reported to it by the Consumer. 9.5. A copy of the report must be made available to the Consumer immediately and in a verifiable manner. 9.6. If the Service Provider is unable to state the feasibility of the Consumer’s warranty or guarantee claim upon notification thereof, it must notify the Consumer of its position – and in the event of rejection of the claim, the reason for the rejection and the possibility of contacting the conciliation body – within five working days, in a verifiable manner. 9.7. The Service Provider must keep the report for three years from its recording and present it to the supervisory authority upon request. 9.8. The Service Provider must strive to complete the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider must inform the Consumer of the expected duration of the repair or replacement. The information is provided with the Consumer's prior consent, electronically or in another manner suitable for proof of receipt by the Consumer.
• Miscellaneous Provisions

  10.1. The Service Provider is entitled to use a collaborator to fulfill its obligations. It is fully liable for its unlawful conduct, as if it had committed the unlawful conduct itself. 10.2. If any part of these Regulations becomes invalid, unlawful or unenforceable, this shall not affect the validity, legality and enforceability of the remaining parts. 10.3. If the Service Provider does not exercise its rights under the Regulations, the failure to exercise the right shall not be considered a waiver of the given right. Any waiver of any right shall only be valid if there is an express written declaration to this effect. The fact that the Service Provider does not strictly adhere to any essential condition or provision of the Regulations on one occasion does not mean that it waives its right to later insist on strict compliance with the given condition or provision. 10.4. The Service Provider and the User shall attempt to settle their disputes amicably. 10.5. The Parties acknowledge that the Service Provider’s webshop is located in Hungary and is maintained there. Since the site can also be visited from other countries, the users expressly acknowledge that the governing law in the relationship between the user and the Service Provider is Hungarian law. If the user is a consumer, then, pursuant to Section 26 (1) of the Hungarian Civil Code, the court of the defendant’s (Consumer’s) domestic residence shall have exclusive jurisdiction in disputes arising from this contract against the Consumer. 10.6. The Service Provider shall not apply different general access conditions to access the products in the webshop for reasons related to the User’s citizenship, place of residence or place of establishment. 10.7. The Service Provider shall not apply different conditions to the payment transaction – with regard to the payment methods it accepts – for reasons related to the User’s nationality, place of residence or place of establishment, the place where the payment account is held, the place of establishment of the payment service provider or the place of issue of the non-cash payment instrument within the European Union. 10.8. The Service Provider complies with REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on combating unjustified geo-blocking and other forms of discrimination based on the customer’s nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC.
• Complaint Handling Procedure

  (IN THE CASE OF USERS QUALIFIED AS CONSUMERS) 11.1. The Service Provider aims to fulfill all orders in good quality and to the full satisfaction of the customer. 11.2. The consumer may communicate his/her complaint to the company orally or in writing. 11.3. The company shall immediately examine the oral complaint and remedy it if necessary. 11.4. If the consumer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the company shall immediately record the complaint and its position on it and proceed in accordance with the rules applicable to written complaints. 11.5. The enterprise shall provide the consumer with a copy of the minutes a) in the case of an oral complaint submitted in person, b) in the case of an oral complaint submitted by telephone or using other electronic communications services, at the latest at the same time as the substantive response - unless the consumer has not provided all his/her data for the handling of the complaint, according to point 11.8. 11.6. The enterprise shall provide the oral complaint submitted by telephone or using electronic communications services with a unique identification number. 11.7. The minutes of the complaint must include the following: a) the name, address or e-mail address of the consumer, b) the place, time and method of submitting the complaint, c) a detailed description of the consumer's complaint, a list of the documents and other evidence presented by the consumer, d) a statement of the undertaking's position on the consumer's complaint, if immediate investigation of the complaint is possible, e) the signature of the person taking the minutes and - with the exception of a verbal complaint communicated by telephone or using other electronic communication services - the consumer, f) the place and time of recording the minutes, g) in the case of an oral complaint communicated by telephone or using other electronic communications services, the unique identification number of the complaint, and h) a warning regarding the provisions of paragraph 11.8. 11.8. If the consumer fails to provide the data specified in points 11.7. a) and c) when recording the minutes, or refuses to sign the minutes in accordance with point 11.7. e), the enterprise shall refrain from applying the provisions of point 11.9. when handling the oral complaint. 11.9. The enterprise shall - unless otherwise provided by a directly applicable legal act of the European Union - respond to the written complaint in writing and take measures to communicate it within thirty days of its receipt in a manner that can be substantiated. A shorter deadline may be established by law, a longer deadline may be established by law. The enterprise shall justify its position rejecting the complaint. 11.10. If the enterprise provides an electronic interface or form for reporting a written complaint, it is obliged to immediately confirm receipt of the written complaint at the electronic mailing address provided by the consumer. 11.11. The enterprise is obliged to keep the minutes of the oral complaint or the written complaint, as well as a copy of the substantive response to the complaint, for three years and present them to the supervisory authority upon request. 11.12. In the event of rejection of the complaint, the enterprise is obliged to inform the consumer in writing of which authority or conciliation body he or she may initiate proceedings with his or her complaint - depending on its nature. The information must also include the seat, telephone and internet contact details, and mailing address of the competent authority or the conciliation body based on the consumer's place of residence, place of stay or seat. The information must also include whether the enterprise has made a general declaration of submission. 11.13. The enterprise may refrain from investigating a complaint made by the same consumer with the same content as a previous complaint that has been answered in substance, a repeated complaint that does not contain new information, and a consumer complaint made by an unidentified person. 11.14. We inform you that in the event of rejection of your complaint, you may initiate proceedings with an authority or conciliation body with your complaint, as follows (the Service Provider has not made a general declaration of submission): 11.15. The Consumer may file a complaint with the consumer protection authority: Fgytv. Section 45/A. Paragraphs (1)-(3) and Decree 326/2024 on the designation of the consumer protection authority. (XI. 14.) Government Decree, the Government Office acts as the general consumer protection authority: https://kormanyhivatalok.hu/kormanyhivatalok 11.16. In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, the contact details of which can be found here: Name of the arbitration body Headquarters and address of the arbitration body: Area of ​​jurisdiction Budapest Arbitration Body Budapest Budapest Arbitration Body Address: 1016 Budapest, Krisztina krt. 99.Telephone number: (1) 488-2131 Fax number: (1) 488-2186 Chairman: Dr. Éva Veronika InzeltWebsite address: https://bekeltet.bkik.hu/ E-mail address: bekelteto.testulet@bkik.hu Budapest Baranya County Arbitration Body Pécs Baranya County Arbitration Body Address: 7625 Pécs, Majorossy Imre u. 36.Telephone number: (72) 507-154; (20) 283-3422 Fax number: (72) 507-152 President: Dr. Ferenc Bércesi Website address: www.baranyabekeltetes.hu E-mail address: info@baranyabekeltetes.hu kerelem@baranyabekeltetes.hu Baranya County, Somogy County, Tolna County Borsod-Abaúj-Zemplén County Conciliation Board Miskolc Borsod-Abaúj-Zemplén County Conciliation Board Address: 3525 Miskolc, Szentpáli u. 1. Telephone number: (46) 501-091 (new cases); 501-871 (ongoing cases) President: Dr. Péter Tulipán Website address: www.bekeltetes.borsodmegye.hu E-mail address: bekeltetes@bokik.hu Borsod-Abaúj-Zemplén County, Heves County, Nógrád County Csongrád-Csanád County Conciliation Board Szeged Csongrád-Csanád County Conciliation Board Address: 6721 Szeged, Párizsi krt. 8-12. Telephone number: (62) 554-250/118 extension Fax number: (62) 426-149 President: Dr. Károly Horváth Website address: www.bekeltetes-csongrad.hu E-mail address: bekelteto.testulet@csmkik.hu Békés County, Bács-Kiskun County, Csongrád-Csanád County Fejér County Conciliation Board Székesfehérvár Fejér County Conciliation Board Address: 8000 Székesfehérvár, Hosszúséta tér 4-6. Telephone number: (22) 510-310 Fax number: (22) 510-312 President: Dr. József Vári Kovács Website address: www.bekeltetesfejer.hu E-mail address: bekeltetes@fmkik.hu; fmkik@fmkik.hu Fejér County, Komárom-Esztergom County, Veszprém County Győr-Moson-Sopron County Conciliation Board Győr Győr-Moson-Sopron County Conciliation Board Address: 9021 Győr, Szent István út 10/a. Phone number: (96) 520-217 President: Dr. Beáta Bagoly Website address: https://gymsmkik.hu/bekelteto E-mail address: bekeltetotestulet@gymskik.hu Győr-Moson-Sopron County, Vas County, Zala County Hajdú-Bihar County Conciliation Board Debrecen Hajdú-Bihar County Conciliation Board Headquarters: 4025 Debrecen, Petőfi tér 10. Place of administration: 4025 Debrecen Vörösmarty u. 13-15. Phone number: (52) 500-710; (52) 500-745 Fax number: (52) 500-720 President: Dr. Zsolt Hajnal Website address: https://www.hbmbekeltetes.hu Email address: bekelteto@hbkik.hu Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County Pest County Conciliation Board Budapest Pest County Conciliation Board Headquarters: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone number: +36 1 792 7881 President: Dr. Pál Koncz Website address: www.pestmegyeibekelteto.hu www.panaszrendezes.hu Email address: pmbekelteto@pmkik.hu Pest County 11.17. The conciliation board is responsible for the out-of-court settlement of consumer disputes. The conciliation board is responsible for attempting to reach an agreement between the parties for the purpose of settling the consumer dispute; if this is unsuccessful, it shall make a decision on the matter in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. The conciliation board shall, at the request of the consumer or the Service Provider, provide advice on the rights and obligations of the Consumer. In the conciliation board proceedings, in the absence of an agreement, the board shall, on the merits of the case, a) issue a decision containing an obligation if aa) the application is well-founded and the undertaking – registered with the conciliation board or the chamber or announced in its commercial communications – has complied with the requirements of Article 36/C. § in its general declaration of submission pursuant to, at the beginning of the procedure or at the latest until the decision is made, it has acknowledged the decision of the conciliation body as binding on it, or ab) the undertaking has not made a declaration of submission, but the application is well-founded and the claim the consumer wishes to enforce does not exceed two hundred thousand forints – neither in the application nor when the decision containing the obligation is made – or b) it makes a recommendation if the application is well-founded, but the undertaking has stated at the beginning of the procedure that it does not recognise the decision of the council as binding, or if it has not stated at all about its recognition of the decision of the council. 11.18. In the event of a cross-border consumer dispute related to an online sales or online service contract, the conciliation body operated by the chamber designated by the minister responsible for consumer protection in a decree is competent. 11.19. The enterprise is obliged to cooperate in the conciliation body procedure, and within this framework, it is obliged to send its response to the conciliation body with the content specified in the Fgytv, within the deadline specified therein. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online settlement of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the enterprise is obliged to ensure the participation of the person authorised to conclude a settlement at the hearing. The representative of the enterprise authorised to conclude a settlement shall participate online at the online hearing. If the consumer requests a personal hearing, the representative of the enterprise authorised to conclude a settlement shall participate at least online at the hearing. 11.20. If the Consumer does not apply to a conciliation body or the procedure has not led to a result, the Consumer has the option of applying to court in order to resolve the legal dispute. The lawsuit must be initiated with a statement of claim, which must include the following information: • the court in question; • the names, residences and legal positions of the parties and their representatives; • the right sought to be enforced, with a presentation of the facts underlying it and their evidence; • the data from which the jurisdiction and competence of the court can be established; • a firm request for the court’s decision. The statement of claim must be accompanied by the document or a copy of the document whose content is relied on as evidence.
• Copyrights

  12.1. Since https://centrelia.com/ as a website is considered a copyrighted work, it is prohibited to download (replicate), re-transmit to the public, use in any other way, electronically store, process and sell the contents appearing on the https://centrelia.com/ website or any part thereof without the written consent of the Service Provider - except for legal documents, since the User can download the GTC and the data management information without any conditions or restrictions, and store them in any form. 12.2. Any information, image or text appearance, content element, appearance form and nature of the website may be taken from the https://centrelia.com/ website and its database, even in the case of written consent, only by referring to the given website. 12.3.. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them and its Internet advertising spaces. 12.4. It is prohibited to adapt or reverse engineer the content or parts of the https://centrelia.com/ website; to establish user IDs and passwords in an unfair manner; to use any application with which the https://centrelia.com/ website or any part thereof can be modified or indexed. 12.5. The name https://centrelia.com/ is protected by copyright, and its use, with the exception of references, is only possible with the written consent of the Service Provider. 12.6. The User acknowledges that in the event of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is HUF 60,000 gross per image, HUF 20,000 gross per word, or HUF 40,000/day. In the event of copyright infringement, the Service Provider applies a notarial certificate of fact, the amount of which is also passed on to the infringing user.
• Data Protection

  The website's data processing information is available at the following page: https://centrelia.com/ Budapest, August 18, 2020 Sample withdrawal statement (fill in and return only if you intend to withdraw from the contract) Address: HCMC Supply Chain Kft , 4163 Szerep, Hajnal utca 34. hcmcsupplychain@gmail.com +36702922699 I, the undersigned, declare that I exercise my right of withdrawal/termination for the purchase of the following product(s): Order date/receipt date: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only in case of written notification): Date:
• Indemnification

  You agree to indemnify and hold harmless our company from any claim or demand made by any third party.
• Severability

  If any provision of these terms is held to be invalid or unenforceable, such provision shall be struck.